FAQs

Here are some answers to questions we’re often asked.
If you don’t find the help you’re looking for here, please get in touch

 

About Shutter Hub

  • What is Shutter Hub?

    Shutter Hub is a photography organisation providing opportunities, support and networking for creative photographers worldwide. We provide the chance for photographers to professionally promote their work, access high quality opportunities and meet and make new connections within the photographic community, through our website, in-person meetups and exhibitions.

  • Who is it for?

    It’s for everyone who loves photography! If you are a photographer then becoming a member of Shutter Hub is a great way to be a part of a strong, supportive community whilst promoting your work, and if you work with photographers it’s a great way to discover new talent!

  • Can organisations get involved with Shutter Hub through partnerships?

    Yes! We have a great partnership programme with lots of benefits for everyone. You can find out more about it here, we’d love to hear from you.

  • What are the benefits of joining Shutter Hub?

    There are loads of benefits of joining Shutter Hub, you can check them out here.

  • What does the free online portfolio review involve?

    Shutter Hub members can submit a selection of work, ask specific questions and get tailored feedback and support from the Shutter Hub team.

    We’ve reviewed portfolios in the UK, Europe and Israel, at The Photographers’ Gallery, Unseen Amsterdam, FORMAT Festival and Getty Images Gallery, to name just a few.

    If you’re a Shutter Hub member we’ll give you a full review, including feedback on individual images, suggested edits and advice on where to go next.

    You get one of these reviews included in your membership every year (and you can buy extras if you need to).

  • How much does it cost to join?

    Membership costs £87 per year and includes your online portfolio, access to our curated opportunities, an online portfolio review, a monthly members sessions, the chance to enter our exhibitions either for free or at a subsidised rate and much more. You can pay for the full year or spread the cost by paying quarterly.

  • Who do I contact if I have a problem using the website?

    You can email us at info@shutterhub.org.uk – it’s always really helpful if you can provide as much information as possible:

    • Outline what your problem is step-by-step
    • Let us know what browser you’re using, e.g. Safari on an iMac
    • Even better, if you can find out the browser version, please let us know

    We’ll try to respond to technical queries as quickly as possible

Camera Amnesty Projects

  • What photography equipment do you accept?

    We accept anything that could be of use to a photographer: digital and film cameras of any age, from D/SLRs to point and shoots, smartphones, tablets, laptops, film, memory cards, tripods, filters, video cameras and filming equipment,  film scanners, darkroom equipment, books and more.

  • Do I need to let you know I am sending a donation?

    There is no need to register your donation or intention to donate, you can simply post the donation to us. We are grateful for everything sent.

    You can send packages to us at: Shutter Hub Camera Amnesty, ℅ PCM Services Ltd, 1st Floor Office Suite, The Stable Yard, Ryston Hall, Ryston, Downham Market, England, PE38 0AA

  • Will you want my broken old camera?

    Yes! We can find a way to make use of most photography equipment, even if it is broken.

    All we ask is that you don’t send us anything mouldy!(No joke, we once had a camera arrive in a plastic bread bag, covered in mouldy bread crumbs!)

  • What do you do with cameras that can’t be used or fixed?

    Where an item can’t be used by any of the groups (due to age, damage, unsuitability etc) rather than dispose of it, we will attempt to sell it on, and any income from this will go straight back into Camera Amnesty Projects funds.

  • Can I drop my donation off in person?

    We are sorry, we can only accept packages by post.

    You can send packages to us at: Shutter Hub Camera Amnesty, ℅ PCM Services Ltd, 1st Floor Office Suite, The Stable Yard, Ryston Hall, Ryston, Downham Market, England, PE38 0AA

    PCM Services support Camera Amnesty Projects by volunteering their time, address and storage space, but cannot accept individual callers at their offices. 

  • Can you let me know as soon as you've received my donation?

    All donations are delivered to the office of our supporter, PCM Services, who store the packages until we collect them for processing and distribution. Packages can’t be opened immediately and therefore unfortunately we can’t send emails when packages are delivered.

  • Do you have drop-off points for donations?

    We don’t have drop-off points for donations. We have one address where we can receive donations via post (not in person).

    You can send packages to us at: Shutter Hub Camera Amnesty, ℅ PCM Services Ltd, 1st Floor Office Suite, The Stable Yard, Ryston Hall, Ryston, Downham Market, England, PE38 0AA

    PCM Services support Camera Amnesty Projects by volunteering their time, address and storage space, but cannot accept individual callers at their offices.

  • Can you collect my donation or pay for postage costs?

    We are sorry, we can’t collect your donation or pay for postage costs. Camera Amnesty is a small self-funded project, please know your donation makes a huge difference to the hundreds of people we support.

  • How do I request photography equipment?

    Please complete the form below to let us know more.

    Camera Amnesty Projects – Request Equipment