We aim to ship out orders with 2 working days from time of purchase. If we anticipate any significant delays we will contact you using the email address provided to us when the order was placed.
Shipping is charged at the following rates as standard, but we reserve the right to review shipping costs on a per-order basis:
UK: £4.95, free shipping on orders over £35
Rest of world: £9.95
We ship all UK orders by Royal Mail’s Signed For 1st Class service and international orders by International Standard. Although not guaranteed, UK orders usually take about 2 working days to arrive from date of shipment, and international orders usually arrive within 7 working days. If you need an alternative method please get in touch, but keep in mind we are a very small team.
We hope you love any products you buy from us, but if your purchase is faulty or not quite what you expected you can return it to us for a refund or exchange. You must let us know within 14 days of receiving your purchase – unfortunately if more than 14 days have passed since you received your purchase, we are unable to offer a refund or exchange. You must then return the items to us within 14 days of informing us, and we will arrange your refund or exchange within 14 days of receiving the items back.
We ask that you please return items in their original packaging where possible and recommend that you obtain proof of purchase for any items returned to us.